TERMS & CONDITIONS
Welcome to the website www.piatradesign.com!
Please read carefully the terms and conditions of use of this site, as accessing it implies your acceptance of the stipulated clauses.
This site is managed by GARANTI PREST S.R.L. with headquarters in Constanta, Labirint street, no. 43, Constanta county, registered at the Trade Register Office under no. J13 / 561/2008, Unique registration code: RO23316976, named in this contract “THE BENEFICIARY” .
As the owner of the website www.piatradesign.com , the beneficiary reserves the right to change and update at any time the content of this website, as well as the Terms and Conditions of use, without any prior notice.
Therefore, please visit this section periodically.
We call “SELLER” GARANTI PREST S.R.L., with the identification data indicated above.
We call “Buyer” any natural or legal person who launches and confirms an order in the conditions and terms of this site.
“Order” is the electronic document by which the Buyer orders the products offered for sale on this site, under the conditions and terms of this site.
The entire content of the site www.piatradesign.com , respectively data, images, texts, graphics, symbols, audio / video clips, web-design elements, scripts or programs, represent the property of GARANTI PREST S.R.L., being protected by the law on protection The information and materials used in this site are reserved by GARANTI PREST S.R.L. The
use of any text, image, material, file or construction object from this site for purposes other than non-commercial and those specified in the site, without the written consent of GARANTI PREST S.R.L., is prohibited, all these being protected according to the provisions of the copyright law.
The use of any of the aforementioned elements, without the prior consent of the right holders, will be punished according to the legislation in force.
THE CONSUMER ‘S RIGHT OF UNILATERAL TERMINATION OF THE CONTRACT
The commercial relations between the buyer and GARANTI PREST S.R.L. through the site www.piatradesign.com are officially regulated by the Government Ordinance no. 130/2000 on consumer protection when concluding and executing distance contracts. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 (ten) working days from receiving the product or, in the case of services, from concluding the contract, except in cases provided in the Return Policy.
USAGE CONDITIONS. WARRANTIES AND LIMITATIONS
This site, together with all the information contained, is provided as such, subject to availability, without the existence of a declaration of warranty or approval, explicit or implicit. GARANTI PREST S.R.L. does not guarantee that the website, the servers on which it is hosted or e-mail sent by its representatives, do not contain viruses or other computer components with a potentially harmful character. The user uses the site at his own risk, GARANTI PREST S.R.L. being exonerated from any direct or indirect damages caused by using or accessing the site, respectively of the information used on the site.
We do not guarantee that use of this site will be uninterrupted or error free. By way of derogation from any provision of these terms and conditions, to the fullest extent permitted by law, we will not be liable for the operation or availability of the site, regardless of the reasons or factors that led to its discontinuance. We offer no warranty as to regarding the communication conditions of the users, including the state of operation of the personal computer. Moreover, among the information published on the site, there is no one that refers to the compatibility between the user’s computer and the site.
Accessing www.piatradesign.com is done exclusively by your will. GARANTI PREST S.R.L. is not responsible for any errors or omissions that may occur in the drafting or presentation of materials or information on the site. We do not grant any warranty regarding the content and use of this site. The published information corresponds to the reality at the time of their registration on the site or of the updating of the pages that make up the site. The services and products presented on the site may be subject to price adjustments.
In order to receive a clear offer, please contact one of the representatives of GARANTI PREST S.R.L. or fill in the form available on the site. GARANTI PREST S.R.L. reserves the right to modify at any time the data on the site, depending on the changes that take place regarding the service / services offered. GARANTI PREST S.R.L. does not declare, does not guarantee, does not approve and does not assume any responsibility regarding the external sites that contain links to this site.
No external site you visit as a result of accessing a link on www.piatradesign.com is under the verification and control of GARANTI PREST S.R.L., and visiting the external site is done exclusively at your own risk.
Carrying out unauthorized operations on this site and attempting to perform them, respectively abusive use, fraudulent use, unauthorized access, modification and / or copying of information in order to sell them, or other such actions will be punished according to law.
In order to access and use certain sections of the website, it may be necessary to create a personal account. You hereby declare that you assume full responsibility for any of the activities performed through the account you open on the website and, accordingly, we advise you to ensure the security of the account password or other access data. you own it is compromised, you must immediately notify the site administrator. GARANTI PREST S.R.L. does not assume responsibility for any damages that are caused to you or that are caused to third parties of any kind, through the unauthorized use of the account.
PROCESSING OF PERSONAL DATA
Security – Security measures for personal data are established, so as to provide an adequate level of protection;
Information – The information of the persons with whose data GARANTI PREST S.R.L. comes into contact, is made by the institution that processes the personal data concerned. The policy regarding the data security within GARANTI PREST S.R.L. is displayed on the organization’s website: www.piatradesign.com ;
Confidentiality – The persons who process personal data or who come into contact with such data, have specific responsibilities in the job description, and in the individual employment contract there is an annex on the confidentiality clause, included in the Internal Regulations of the company. The authorized person has the obligation to act only based on the instructions received from the operator. The personal data belonging to the categories of persons mentioned above: customers and potential customers of GARANTI PREST S.R.L., consumers and potential consumers of GARANTI PREST S.R.L. products, subscribers of GARANTI PREST S.R.L. are processed in good faith and in accordance with the legal provisions in force . Personal data are collected only for specific, explicit and legitimate purposes,
The personal data subject to processing are adequate, relevant and not excessive in relation to the purpose for which they are collected.
The personal data subject to processing are accurate and, if necessary, updated.
Personal data is not stored for a longer period than is necessary to achieve the purposes for which it was collected.
Personal data are processed in accordance with the rights of the data subject. The persons whose data are processed, have the right to obtain from GARANTI PREST S.R.L., upon request and free of charge, their rectification, updating, blocking or deletion, insofar as the processing does not comply with the provisions of the General Data Protection Regulation no.679 / 2016 or the data are incomplete or inaccurate.
Appropriate technical and organizational measures shall be taken to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access.
Personal data incidental to the performance of contracts by GARANTI PREST S.R.L. may not be the subject of a transfer to third parties. The registered and stored information is intended for use by the Operator and is communicated only to the following recipients, with the consent of the data subject: the data subject, the operator’s proxy, the operator’s contractual partners and other companies in the same group with the operator. Central and local public authorities to which this information is communicated, within a special investigative competence, will not be considered as recipients and, consequently, the consent of the data subject is not required (for example: courts, prosecutors, prosecuting authorities penal etc.).
The data subject has the right to oppose at any time, for good and legitimate reasons, that the data concerning him to be processed, with the exceptions provided by law. In case of justified opposition, the data processing can no longer target the data in question. Also, the data subject has the right to object, at any time and free of charge, without any justification, that the data concerning him to be processed for direct marketing purposes, on behalf of the Operator or third party or to be disclosed to third parties. For this, the data subject will address a written request, dated and signed, and the measures taken by the Operator will be communicated within 15 (fifteen) days from the date of the request.
PERSONAL DATA PROCESSING SECURITY POLICY
The processing of personal data is done on the basis and in accordance with legal provisions.
The personal data of each User and / or Buyer are confidential and will be used by GARANTI PREST S.R.L., only for the stated purpose of this site (purchase of products, information, visits, expression of opinions), in compliance with the provisions of the General Regulation for the Protection of Data no. 679/2016 on “Protection of individuals with regard to the processing of personal data”. Our company undertakes not to provide, directly or indirectly, this data to a third party, except for the exceptions regulated and provided by law.
Users’ personal data is stored in a database, protected with user and password. Also, the connection data of the clients on the site are stored encrypted in this database. By accessing the application, users have the opportunity to edit their own personal data, not having access to other users’ personal data.
Any attempt to access the personal data of the users of the site constitutes a crime and is punished as such.
MODEL INFORMATION NOTE REGARDING THE PROTECTION OF PERSONAL DATA
According to the requirements of the General Data Protection Regulation no. 679/2016 on “Protection of individuals with regard to the processing of personal data”, GARANTI PREST S.R.L. has the obligation to manage in safe conditions and only for the specified purposes, personal data which you provide us about you, a member of your family, or another person. The purpose of data collection is: advertising, marketing and publicity.
The registered information is intended for use by the operator and is communicated only to the following recipients: the data subject, the legal representatives of the data subject, the operator’s proxy, other companies in the same group as the operator. According to the General Data Protection Regulation no. 679/2016 on “Protection of individuals with regard to the processing of personal data”, you benefit from the right to information and access to personal data; the right to rectification; the right to delete data (“right to be forgotten”), the right to restrict processing; the right to data portability; the right to opposition; the right not to be subject to a decision based exclusively on automatic processing, including the creation of profiles.
At the same time, you have the right to oppose the processing of personal data concerning you and to request the deletion of data. To exercise these rights, you can address a written request, dated and signed at the headquarters of GARANTI PREST S.R.L. or at email@example.com . You also have the right to go to court. If any of the information about you is incorrect, please let us know as soon as possible.
The totality of the data collected following the registration on the website www.piatradesign.com of the users are processed and processed according to the existing legal regulations on the Romanian territory. GARANTI PREST S.R.L. undertakes not to transmit / publish any information from those you have provided to us.
Company: GARANTI PREST S.R.L.
Identification data: CUI RO 23316976; J13 / 561/2008
Address: Str. Labyrinth, no.43, Constanta
Phone: 0722742872; 0241613363
- Buyer: natural or legal person who issues an Order.
- Product: any good to be supplied by the Seller to the Buyer.
- Order: an electronic document that intervenes as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Products, and the Buyer agrees to receive and pay for these Products.
- Contract: by concluding the distance sale-purchase contract, the Buyer declares that he expressly accepts the terms and conditions below and undertakes to comply with them.
- Intellectual Property Rights: all intangible rights such as know-how, copyright, design rights, model rights, patents, trademarks and domain name registrations for any of the above.
The general terms and conditions will apply to all sales of products by GARANTI PREST S.R.L., through the website www.piatradesign.com and may be modified unilaterally, at any time.
The images and specifications of the products have exemplary value, the purpose being to create an indicative representation of them, the natural stone usually presenting coloristic variations, shade, grain, texture, density. Products made of travertine, marble, limestone, onyx, basalt, quartz can have deviations in thickness and size up to a maximum of +/- 2 mm, and granite products, depending on their thickness, can have deviations in thickness and size up to at maximum +/- 5 mm. Natural stone products may have shards or cracks up to a maximum of 5% of the delivered quantity.
Any natural stone product must be handled and transported with increased care, the Seller proceeding only to replace those products broken or damaged through his fault. Natural stone products must be transported and stored only on the edge / vertical, never placed horizontally, in order to avoid their cracking, breaking, chipping.
III. Creating an account / purchase
In order to launch an online order, the Buyer can fill in the order form (from the “complete the order” section or can create an account. Both in the order form and in the registration form necessary to create the account on the website www. piatradesign.com some mandatory personal data will be entered. This data will be current, clear and complete and will be updated whenever necessary. GARANTI PREST S.R.L. reserves the right to restrict access to the site or to certain sections of the site if the information provided by the Buyer proves to be false, incomplete, unclear or out of date. Account and password registration involves certain rules. The chosen words must not create confusion, offend any person or group of people, not contain obscene words and not have a racial or sexual connotation. If a Buyer concludes that for various reasons his account access data is no longer secure, he can change it.
The buyer can authenticate with the e-mail address and password to use the existing information in the account, in order to deliver and invoice.
Delivery can be made by courier or through authorized partners (transport companies).
- cash or card via POS terminal in our showrooms.
- payment order
- bank card: Soon IV. Contractual documents By placing an electronic order on the website www.piatradesign.ro, the Buyer agrees with the form of communication through which the Seller carries out its operations. The following are considered contractual documents:
- The order (together with the clear mentions on the delivery and invoicing data) and its specific conditions;
- Buyer Specifications (where applicable);
- Terms and conditions.
If the Seller confirms the order by issuing the proforma invoice, this will imply a complete acceptance of its terms. The moment of concluding the distance contract with the natural or legal person, respectively, is the moment of confirmation of the Order by the Seller. The general terms and conditions of sale will be the basis of the Contract thus concluded.
The prices shown do not include VAT and delivery cost. VAT is added at the time of placing the order on the Seller’s website (www.piatradesign.com).
The delivery of the products will be made with the payment of the afferent costs, the transport cost being mentioned separately on the order / invoice.
Orders are always paid in full, before delivery, payments being considered valid only after collecting the amounts in the Seller’s account.
The goods in stock will be delivered within a maximum of 3 (three) working days from the date of collection of the value of the order in the Seller’s account. For the special parts, which will be debited / processed according to the Buyer’s customized dimensions, the delivery term and their cost will be specified in the proforma invoice.
If the Buyer / his representative is not at the delivery address and / or does not have equipment / personnel for unloading the goods, he will pay the return costs, within maximum 3 (three) days from the issuance of the related invoice. In case of re-delivery, the Buyer will pay, in advance, the related re-delivery cost.
The promotions are valid as long as they are specified on the website www.piatradesign.ro.
VI. Delivery and reception
The goods are received quantitatively and qualitatively when picking them up from the Seller’s warehouse or when unloading them (if the transport is made by the Seller) at the address indicated by the Buyer, he / his representative signing the fiscal invoice and / or the accompanying notice. or any other document of the transport company (ex: CMR), without objections. Any quantitative and qualitative claim subsequent to receipt will be considered late and will not be accepted.
The Seller is not responsible and does not owe compensation of any kind to the Buyer when the products are damaged as a result of any of his actions, during the unloading operations, the unloading being the responsibility of the Buyer. Also, the delivery staff does not have the duty to handle the delivered products. The task of handling the goods from the means of transport to the premises of the building rests with the Buyer. Products are delivered by car that does NOT have an elevator or crane. The delivery interval is 08.00: 17.30 (Monday to Friday).
The buyer has the obligation to specify if the location where the ordered products will be delivered allows the entry and parking of heavy goods vehicles. The access road to the delivery location must be accessible and paved.
ARE YOU COMING. Risks and responsibilities
GARANTI PREST S.R.L. does not offer any guarantee and does not assume responsibility for interruptions, loss of connection or errors in accessing the site www.piatradesign.ro, as well as damage caused by the insecurity of the line and devices on which person connects to the site www.piatradesign.ro.
Unless otherwise agreed by the Seller and the Buyer, the Seller discharges the risks and responsibilities associated with the products, at the time of their delivery to the courier / transport company with which the Seller collaborates or to the Buyer’s representative. The seller will ensure the proper packaging of the products and the transmission of the accompanying documents.
The Seller will affect the delivery of the products on the Romanian territory, being obliged to send them in a door-to-door system to the Buyer.
VIII. Return policy
The buyer can refuse the delivered products if they do not correspond to the specifications mentioned in the order, by filling in the return form. In this case, the Seller assumes the duty to bring the products to conformity.
The returned product must be in the same condition in which it was delivered (including placed in pallets on the edge, never placed horizontally), in the original packaging (crate, pallet, bag, etc.), including the original packaging (eg straps, wrapping and other elements of this kind which thus ensured the proper anchoring without which the products may be damaged during their transport, not being able to be returned later for sale), with all the accessories that accompanied it, as well as the tax invoice and proof of payment in original. Also, the packaging must be intact, undamaged, without traces of blows and with the initial label. Otherwise, the return is not accepted.
The return of the products is made within 14 calendar days from the date of their delivery, the Buyer will bear both the additional costs related to the return and the initial delivery fee (if the latter was granted free of charge, as a discount, upon placement / confirmation command). The return of the products within 14 calendar days can be made only for the products ordered and purchased online.
The refunds are made within a maximum of 30 (thirty) calendar days from the physical reception (quantitative and qualitative) of the products by GARANTI PREST S.R.L., in its warehouse in Bd. ICBratianu, no. 214, Constanta, in the bank account indicated by to the Buyer.
No return accepted:
- Over the term of 14 calendar days from the date of delivery of the products;
- For products that have been executed / have been the subject of a special import operation based on a special / customized order or for special parts cut from slabs or plates (eg countertops, steps, countertops, baseboards, window sills, etc.) ;
- For products showing signs of damage or wear;
- For products that have been used or show traces of adhesive;
- Partially-only for some of the ordered products.
- For products with shards or cracks up to a maximum of 5% of the delivered quantity.
IX. Property transfer
Ownership of the products will be transferred on the date of collection of their price by the Seller.
The Seller cannot be liable for damages of any kind that the Buyer or any third party may suffer as a result of the fulfillment by him of any obligation arising under the order and for damages resulting from the use of the products after delivery and, in particular, for the loss of products.
All products sold on the website www.piatradesign.ro benefit from warranty conditions according to the legislation in force and the commercial policies of the producers. In order to benefit from the guarantee, the Buyer must have the fiscal invoice and the proof of payment, in original.
XII. Major force
- Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event.
In case the force majeure lasts more than 30 (thirty) days, either party has the possibility to unilaterally terminate the contract, without any penalty for it.
XIII. applicable law
Any disputes between the Buyer and GARANTI PREST S.R.L. will be settled amicably (by e-mail or with the person being discussed, by phone); if this is not possible, the disputes will be resolved by the competent courts in Constanta.
The terms and conditions of use are subject to Romanian legislation. In case of litigation, an amicable settlement will be tried first, within 30 (thirty) working days from the registration of the complaint at the headquarters of GARANTI PREST S.R.L. In case an agreement cannot be reached within the previously specified term. , the conflict will be resolved by the competent court from the registered office of the site administrator, in accordance with the Romanian laws in force.